General Terms & Conditions

Every effort will be made to deliver and pick up within 8 hours of the day of delivery or pickup, Monday through Friday. Due to inclement weather, traffic conditions, or mechanical breakdowns, delivery times or dates could vary. We will promptly contact you if there are delays in delivery or pickups.

If you need the equipment at a specific time, we highly recommend you request delivery for the previous day. Please note that we do not have specific pickup times, only scheduled days. Our trucks are scheduled to pick up for every customer on the route on the scheduled day. If we miss one, we will correct this as soon as possible. If your scheduled pickup day falls on a holiday, your pickup may be scheduled for the following day.

All equipment furnished by Direct Rental Service shall remain the property of Direct Rental Service. Customer acknowledges that it has care, custody, and control of the equipment while at the Customer's location and accepts responsibility for any loss or damage to the equipment (except for normal wear and tear or for loss or damage resulting from Direct Rental Service's handling of the equipment) and for its contents.

Customer agrees not to overload (by weight or volume), move, or alter the equipment, and shall use the equipment only for its proper and intended purpose. Customer agrees to indemnify, defend, and hold harmless Direct Rental Service against all claims, damages, suits, penalties, fines, and liabilities for injury or death to persons or loss or damage to property arising out of Customer's use, operation, or possession of the equipment.

Customer agrees to provide unobstructed access to the equipment on the scheduled collection day. If the equipment is inaccessible so that the scheduled pickup cannot be made, Direct Rental Service will promptly notify the Customer and afford the Customer a reasonable opportunity to provide access and reschedule the service. However, Direct Rental Service will charge an additional fee for Customer's failure to provide initial access.

It is the customer's responsibility to make Direct Rental Service aware of any underground utilities which might be affected by delivery or installation of the equipment.

Due to uncertain soil conditions and sub-surface terrain, Direct Rental Service cannot be held responsible for any damage to customer driveways, curbs, lawns or walks, wells, and septic systems. It is the customer's responsibility to make Direct Rental Service aware of any underground utilities which might be affected by delivery of any equipment.

Neither party hereto shall be liable for its failure to perform or delay in performance due to circumstances or the significant threat of circumstances beyond its reasonable control, whether foreseeable or not, including but not limited to strikes, labor trouble, riots, compliance with laws or government orders, acts of war or terrorism, inability to access equipment, fires, and acts of God. Such failure shall not constitute a default under this Agreement.

Customer shall pay Direct Rental Service for any cancellation fees, trip charges, or relocation charges that were not prepaid by Customer, in accordance with the schedule of charges.

If the requested service needs to be canceled, the customer must indicate the cancellation request in writing via email. Customer is responsible for the full amount on any invoice not returned with a written request for cancellation.

All refund, compensation, and/or credit requests must occur within 30 days of service completion. Any refunds issued will be at the sole discretion of Direct Rental Service.

Customers or visitors who have subscribed to our mailing list will occasionally receive information on products, services, and discounts. We do not contact subscribers by any other means.

Occasionally, we may send our e-mail subscribers information on website updates and/or urgent information.

As part of its products and services, Direct Rental Service may create links to third-party websites. Direct Rental Service is not responsible for the content or privacy practices employed by third-party websites that are linked to our website, nor does Direct Rental Service control or warrant the utility, merchantability, or workmanship of the products or services offered at third-party websites. Before you supply your personal information to a third-party website, whether or not the third party is a merchant, client, or partner of Direct Rental Service, you should review and understand the applicable privacy policy for that website.